Author Description

Pearson+ gives you access to much more than your eTextbook. Most titles also include audiobooks, study notes, flashcards and more to help you thrive in the classroom. For courses in quality management, quality engineering, quality technology and continuous process improvement. A comprehensive guide to becoming an effective quality manager and decision maker Quality Management for Organizational Excellence helps current and future quality controllers gain the aptitude they need to achieve organizational excellence. For use in universities, community colleges and corporate environments, this text covers all quality management concepts. Updated topics of the 9th Edition include the latest trends and information. Additionally, each chapter contains a summary, key terms and phrases, factual review questions and discussion cases.