This book investigates how managers can effectively integrate information systems into business environments by prioritizing human and organizational factors over purely technical specifications. Author Mike Wright addresses the common disconnect between technical implementation and managerial reality. He argues that the failure of many IT projects stems from a lack of focus on the behavioral changes required within a workforce. The text provides a framework for identifying potential friction points during digital transitions and offers strategies to mitigate resistance.

Experts recognize this text as a practical resource for managers who need to bridge the gap between IT departments and operational staff. Readers frequently note that the prose remains accessible and avoids overly technical jargon, making it suitable for non-specialist business leaders.