Author Description

A comprehensive reference tool useful in the classroom and in the workplace. It covers information ranging from computers, information handling and document formatting to English grammar, punctuation, and style. A strong emphasis is placed on effective written and oral communication skills. Reinforcement exercises and keys are present in this text to enhance the user's skills. Features: * The impact of electronics in today's offices is an underlying factor throughout the book. * It includes exercises so students do not have to buy a seperate workbook, and a key to exercises for immediate reinforcement. * Teacher's key is complete with diagnostic grammar test and examinations, including final. * Has up-to-date information on business writing, records management, travel, meetings and conferences, and reference sources. New to this edition: * Updated Chapter 1 emphasizes office computers, popular software, and the effect of electronic equipment in all aspects of information handling. * Completely revised records management rules in Chapter 4. * Formatting examples are now included in Chapter 2. * Updated MLA standards in manuscript and report preparation. * Section on "Forms of Address" completely revised to reflect changes in present-day formality.