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******BONUS CHAPTERS*****The paperback has two additional chapters added since the E-book was published.Chapter 8-Fido & Whiskey-This chapter is about emotional support animals and therapy animals being allowed in restaurants & retail establishments.Chapter 9-Changing the AtmosphereThis chapter is about changing the atmosphere for everyone to have a better customer service experience."It is quality rather than quantity that matters."Do not let the size of the book fool you! BIG things come in small packages.A Voice for the Customer Service Industry.“People are always complaining about ‘bad service’ from servers. I am not here to disagree with that argument at all. I just feel like it is only fair that the world knows ‘our’ side of it. The customer out numbers us by far. We cannot say what is really on our mind and get away with it.”“I am a server at a Steakhouse. Many people do not know how to be polite and respectful to their servers. I will just post a few things that may be helpful.” “I am a server also. I had a woman tell me the other day ‘I am sick, please stay back’. Excuse me! If you are sick, please stay home.”“Treating a server with indifference and a pompous holier than thou attitude will NOT create better service for you. We are people too and you are no better than us.” “As a Chef, I do want every customer to enjoy what I have worked so hard to prepare. I respect the fact that everyone has different tastes. My advice to the customer is asking the server politely will get your request delivered properly.”