Author Description

Reflections on High-velocity IT is a companion to the ITIL®4 High-velocity IT book and training. These books and training are for practitioners in IT and service management who work in organizations that are adopting Lean, Agile, resilient, continuous and co-creational approaches to help them become more digitally enabled. They feel privileged to be able to contribute to the well-being and prosperity of digital service consumers, and are always looking for better ways of working.This companion publication is written from the insider's perspective of the lead editor of ITIL®4 High-velocity IT. He offers his thoughts on how to apply the High-velocity IT guidance, inspired by Taiichi Ohno: "You have to face your own difficulties and solve your problems yourself. Stop trying to borrow wisdom - think for yourself". He elaborates on some of his favourite parts of the book, giving background information and sharing the 'making of' story that involved fifty people across eighteen countries. The book also contains insights that did not make the final cut of the ITIL book due to constraints regarding the scope and size, and in some cases, because they emerged after the book had been published. Chapter 1 is about how to start applying the guidance in ITIL®4 High-velocity IT. Chapter 2 contains my comments on the positioning and structure of ITIL®4 High-velocity IT, and its relationship with other ITIL modules. Chapter 3 is about the content. My main aim is to point out parts of ITIL®4 High-velocity IT that I consider particularly valuable, and to qualify some of the content by sharing considerations that played a role. I also share content that did not make the cut due to constraints regarding the scope and size of ITIL®4 High-velocity IT. In some cases, I have added insights that emerged after the content had been written. Access to more of my content, as it emerges, can be found on the Writing page of my website www.smalley.it.Chapter 4 sketches how ITIL®4 High-velocity IT w