Author Description

As a spinoff of Lucent Technologies, Avaya enjoys the rarest of positions as a startup with a number one market share. 78% of the Fortune 500 is powered by Avaya telephony systems, which include desktop phones, paging, voice mailboxes, messaging and call centres. Today all of these systems require integration with, or migration to, IP-based networks. Going forward, Avaya faces the challenge of re-making its image from telephone company to enterprise solution and service provider. This book, the first ever on Avaya product lines, is a key element of the Avaya marketing strategy.