Misaki Ayuzawa, the student council president of Seika High, must keep her part-time job as a maid at a popular café a secret from the entire school, especially from the popular boy Takumi Usui, who discovers her secret. The story follows Misaki as she navigates the challenges of maintaining her strict image as president while working in a maid uniform, all while dealing with the affections of Usui and the various comedic and romantic entanglements that arise from her dual life. The narrative framework is primarily third-person, focusing on Misaki's perspective but frequently shifting to Usui's and other characters' viewpoints to explore the unfolding relationships and misunderstandings within the school environment.

The 'Kaichou wa Maid-sama!' manga series is generally well-received for its blend of romantic comedy and school life elements. Readers often praise the dynamic between the main characters, Misaki and Usui, highlighting their contrasting personalities and the development of their relationship. The humor is frequently cited as a strong point, with many comedic situations arising from the premise of a strong-willed student council president working in a maid café. The series is known for its engaging plot progression and the satisfying romantic tension it builds over its volumes. Overall, it is considered a popular and enjoyable shojo manga.