Author Description

This book is a candid, experience-driven exploration of how the world of work has profoundly changed—and how leadership and organizations must change with it. Drawing on decades of real-world observation, the authors, Jennifer Long and Todd Conklin, challenge the outdated tools and mindsets many leaders still rely on, arguing that these approaches are no longer effective in today’s complex and fast-evolving environment. The authors spotlight a growing gap between organizational expectations and workforce realities: traditional methods are falling short, even as performance, safety, retention, and engagement continue to decline. From high turnover and increased safety incidents to global shifts in diversity practices and the redefinition of what a “good decision” looks like—organizations are clearly not in the same world they were even ten years ago. Instead of offering a research-heavy thesis, this book provides practical insights rooted in lived experience. Jennifer and Todd’s differing perspectives create a dialogue that unpacks why workers are disengaging, why foundational systems are faltering, and why many leaders feel stuck. At its core, this book asks a powerful question: If the world has changed, why haven’t we changed how we lead? Through storytelling, critical reflection, and actionable guidance, this book serves as a roadmap for leaders who are ready to meet the moment. It’s an invitation to rethink what leadership means now—to stop treating change as a temporary disruption and start treating it as the new normal. Because how leaders respond now will define the organizations of tomorrow.