Author Description

Global supply chains are an order of magnitude more complex than simpler regional ones. As a result, process excellence is being redefined. At many companies, executive boards are disappointed. Shareholder activism is growing. Even though companies invested 1.7% of revenue on tech-nology, most have not derived the value that they were expecting from the information economy. Productivity stalled in 2004. Today, we find that nine out of ten companies are stuck. To meet the challenge to drive improvement, history cannot be the supply chain leader's guide. The supply chain leader needs to move forward with a focus on serving the customer, sensing flows and translating market shifts to drive an intelligent response. This requires a focus on process innovation and testing new technology.The goal of this book is to help the supply chain leader on this journey.