Author Description

Excerpt from Annual Report, 1995-96 Osuccessful Telephone Communications training for staff member. This course increased awareness Of developing a positive attitude and its affect on communicating with the public, the importance of developing good listing skills, and the importance of developing good call handling techniques. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.