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Part I: It in the Business Environment.1. Introduction: Business and Information Technology.2. Information Technologies in the Modern Organization.Part II: IT Infrastructure.3. Computer Hardware.4. Computer Software.5. Managing Organizational Data and Information.6. Telecommunications and Networks.7. The Internet, Intranets, and Extranets.Part III: Applying IT for Competitive Advantage.8. Functional, Enterprise, and Interorganizational Systems.9. Electronic Commerce.10. Computer-Based Supply Chain Management and Information Systems Integration.11. Data, Knowledge, and Decision Support.12. Intelligent Systems in Business.Part IV: Achieving Informational and Organizational Goals.13. Strategic Information Systems and Reorganization.14. Information Systems Development.15. Implementing IT: Ethics, Impacts, and Security.Glossary.References.P Credits.Index.