Author Description

People are an organization's biggest asset, crucial in the most basic way to the organization's functioning. Yet few managers know how to get the most from the people who work for them. Using case studies to illustrate effective management, and including an action plan for continuous feedback and improvement, this book redefines the role of the manager. It shows how a successful manager can learn the skills and attitudes necessary for the effective management of people and so provide a more effective, long-term contribution to a business.