This work investigates the systemic challenges and personal toll of fostering children who have endured severe trauma and neglect. Cathy Glass, an experienced foster carer, utilizes her professional background and personal records to document the rehabilitation process of a young girl named Jodie. The narrative argues that patience, consistent boundaries, and unconditional support are the primary mechanisms for healing children labeled as 'difficult' by the social services system.

This book is widely regarded as an accessible and poignant look into the realities of the foster care system from the perspective of a dedicated caregiver. The narrative provides a clear, empathetic account that highlights both the systemic difficulties and the individual successes possible within the field.