This book investigates the evolving landscape of service sector employment and its implications for workers and society. Drawing on extensive research and case studies, Bosch examines the structural changes within the service economy, the increasing precarity of employment, and the challenges faced by service workers in securing stable, well-compensated jobs. The work critically analyzes the impact of globalization, technological advancements, and policy decisions on the quality and conditions of service work.

This book is recognized as a significant contribution to the study of labor and the service economy. Scholars and researchers in sociology, economics, and labor studies have cited Bosch's work for its rigorous analysis and comprehensive scope. The book is considered a valuable resource for understanding contemporary employment trends and the challenges confronting workers in a rapidly changing global labor market.