Author Description
Say The Right Thing--In Any Business or Social Situation! Each year thousands of executives pack Dianna Booher's seminars to learn to express themselves more clearly and confidently at work and at play. Now this master communicator has distilled over 600 of her proven speaking and listening tips into a single fast-access primer--one that can help you think on your feet, organize your ideas for impact, build credibility and loyalty, and instantly answer questions from customers...bosses...coworkers...even your spouse! With Communicate With Confidence You'll develop the skill to: win people over to your ideas; hold your own in meetings; give--and get--advice; say ``No'' without hurt feelings; criticize without crippling; resolve conflicts without blows; respond to insults and abuse; talk across gender line--and more!
Menrva's Summary
THE THESIS
This book investigates the core question of how individuals can improve their verbal and non-verbal communication to achieve greater clarity and influence in both professional and social environments. Dianna Booher, a recognized expert in corporate communication and seminar leader, draws upon her extensive experience training executives to provide a structured framework for effective interaction. The text serves as a practical manual, distilling hundreds of specific techniques into actionable advice for navigating high-stakes conversations and everyday exchanges.
THE SCOPE MAP
What You Will Find
- Techniques for organizing thoughts for maximum impact during spontaneous speaking.
- Strategies for conflict resolution and delivering constructive criticism.
- Methods for building credibility and rapport with diverse audiences.
- Scripts and approaches for handling difficult social interactions, such as saying no or responding to insults.
Scope Limits
- The book does not provide deep psychological analysis of communication disorders or long-term therapeutic interventions.
- It focuses primarily on immediate, practical application rather than theoretical linguistic research.
THE AUTHORITY PERSPECTIVE
Readers frequently note the accessibility and fast-paced nature of the advice provided in this primer. Experts highlight this as a foundational text for professionals seeking to improve their day-to-day workplace interactions.
Page Count:
432
Publication Date:
1994-08-01
Publisher:
McGraw-Hill
ISBN-10:
0070064555
ISBN-13:
9780070064553
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