Author Description

This learner guide is designed for students seeking to excel in customer service within the property industry. It explores the essential requirements of a customer service system, including legislation and risk management. It delves into effective customer service strategies from understanding customer needs to building strong relationships. Students will learn how to manage performance, address complaints and adjust performance standards to ensure exceptional customer satisfaction. This learner guide provides invaluable insights into the world of property customer service, equipping students with the knowledge and skills necessary to deliver outstanding service and foster client loyalty.