Author Description

Product Description Most leadership books are written for mid-level managers aspiring to senior positions. Few are written to address the challenges of first-time or front-line managers and supervisors. Those that do usually focus on technical skills, not leadership. Yet it is the junior manager who so often directs a company's customer-facing employees. Without strong, consistent leadership at this level to direct, motivate, and inspire employees, a company's customer service efforts will certainly be at risk. Leadership on the Line - The Workbook addresses this need by explaining in simple, easy-to-understand terms the requirements of Service-Based Leadership - a style of leadership based on the need to develop strong relationships with followers and focused on serving the needs of all constituencies - boss, customers, peers, and employees. With Service-Based Leadership customers are treated well because employees are valued, trained, supported, and empowered by their leaders. The Workbook takes the concepts spelled out in Leadership on the Line: A Guide for Front Line Supervisors, Business Owners, and Emerging Leaders and breaks them down into easy-to-absorb lessons for those just starting on the path to successful leadership. As such it is the perfect training tool for young managers and those who must direct them. The most frequent comment heard from senior leaders about Leadership on the Line is, I wish I had read something like this years ago. Review Hard to believe, but The Workbook is even better than the book! Taken together they form an incredibly useful tool to help train my managers and supervisors to a consistent conception and application of leadership at our club. --Chris Conner, General Manager, The River Club The Workbook reminds me of what came to be known as the 7 Habits of Highly Effective People by Stephen Covey. Your process is very similar and is a very personal introspective that all mana