This learner's guide provides essential communication skills training specifically for individuals pursuing careers in health services. It is designed to equip students with the necessary knowledge and practical tools to effectively communicate within the healthcare environment, covering a range of topics through structured lessons and interactive exercises.

This learner's guide is structured as a consumable educational resource, intended for individual student use to achieve specific module objectives. Its comprehensive approach, integrating text, software, and videodisc components, suggests a thorough pedagogical design aimed at practical skill acquisition in health services communication. The inclusion of case studies and application exercises points to a focus on real-world relevance and skill reinforcement.