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CHAPTER FIVE: Explaining the Evidence: Barriers to Smart-Grid Technology AdoptionRegulatory Incentives on the Supply Side; Lack of Technology Standards; Perceived Costs to Consumers; Real-Time and Time-of-Use Pricing and Transaction Costs; Privacy and Health Risks; Big-Data Technological and Personnel Barriers; Costs of Interstate Transmission Infrastructure; Costs of Distributed Generation; Total Potential Costs of the Smart Grid; CHAPTER SIX: Using Public Policy to Encourage Smart-Grid Technology Adoption; Policy Levers to Incentivize Smart-Grid Investment; Mandate Smart-Grid Investments.