Author Description

Financial services companies have the opportunity and responsibility to safeguard the economic interests of clients who are seniors as well as clients who may not yet be seniors but are vulnerable adults. Compliance departments and attorneys have developed comprehensive policies and procedures to address legal obligations related to client services. Even though they can be lengthy, they are important for employees to follow, especially when it relates to services provided to seniors and vulnerable adults who can have unique and complicated issues. The challenge is for you, the employee, to understand the context within which company policies and procedures exist when it comes to seniors and vulnerable adults. By understanding that context, your adherence to those policies and procedures become the blueprint for your role in safeguarding the interests and welfare of seniors and vulnerable adults.As an employee of a financial services company, you have received training on the policies and procedures related to your responsibilities. You are required to understand how to implement them in your daily workday. Do you understand how your responsibilities interact with other departments? Especially important is how your responsibilities apply when you provide direct or indirect services to seniors and vulnerable adults or work with their files in the “back office.” The company policies and procedures are very comprehensive and meet legal and industry standards but it can be difficult to apply in the real-world to customers, especially high-risk customers like seniors and vulnerable adults who present their own unique challenges to financial services companies. Do you also understand that you have a responsibility to be aware of the activities of others who interact with your company and directly or indirectly provide services to seniors and vulnerable adults…and to report any suspicious activities to your supervisor...or your supervisor’s supervisor?This book is designed