Author Description

Healthcare business leaders today are encouraged to embrace the innovative ideas of design thinking as a foundational component to how they frame business thinking. This Patient Experience Design Toolkit provides healthcare professionals with the tools to explore and develop innovative solutions around user-centered design in the healthcare space. Research and data included within this toolkit help direct the strategic approach to manage patient experiences and employee satisfaction within your organization. Each booklet addresses a meaningful issue or challenge related to implementing user-centered design in the healthcare space. The cards embody eloquent tools to help transform your hospital into an advocate of patient and user engagement. These tools should guide you through the PXD space, but may be supplemented by your personal techniques or tailored to the individual needs of your organization. LIFT1428 is a marketing and communications company devoted to the healthcare space.