Author Description

This is a beautiful 223 page hard-cover book complete with gold embossing and gold-ribbon book mark. I love this book! It was my first. This work takes a hard and serious look at sellers and service people. Who they are, what makes them tick, and how they think. People are the most valuable asset, and most difficult challenge of any business! You can't afford to not buy this one. This book is for anyone interested in the psychology of sales-people and customer-service.