This volume investigates the profound impact of digital technologies on the global landscape following the COVID-19 pandemic. The 37 carefully selected papers from the 21st IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society explore critical areas such as artificial intelligence, data analytics, digital innovation, and the evolving nature of electronic services. The research presented addresses the challenges and opportunities arising from the accelerated adoption of digital solutions in sectors ranging from healthcare to business, examining their role in shaping a new societal and economic order.

This collection of proceedings offers a comprehensive overview of the critical role digital technologies played in navigating and reshaping the world post-pandemic. The papers, drawn from a rigorous selection process, cover a wide array of contemporary issues, suggesting a focus on applied research and forward-looking analysis. The structured topical sections indicate a thorough examination of how advancements in AI, data science, and digital services are influencing societal and economic structures.