This book investigates the operational mechanics and systemic failures of the Canadian insurance industry to determine how its practices impact the average consumer. Author James Fleming utilizes his background in investigative journalism to scrutinize the complex relationship between insurance providers, government oversight bodies, and the public. He argues that a lack of transparency and regulatory incompetence has allowed for widespread malpractice that ultimately harms policyholders.

Readers often note the critical tone Fleming adopts when addressing institutional corruption within the insurance sector. Experts highlight this work as a pointed critique of Canadian regulatory frameworks during the period of its publication.