This text investigates the operational requirements and organizational frameworks necessary to establish a functional microcomputer support center within a corporate or institutional environment. The authors, Stanley Winkler and Ted Landberg, draw upon their professional experience in systems management to provide a structured approach to hardware maintenance, software troubleshooting, and user assistance. The book argues that a centralized support model is essential for maintaining productivity and minimizing downtime in organizations increasingly reliant on desktop computing.

Experts recognize this work as a foundational manual for the early era of corporate microcomputing. Readers frequently note that while the specific hardware references are dated, the core management principles remain applicable for understanding the evolution of IT service desks.