This book addresses the critical need for healthcare organizations to effectively measure and manage patient satisfaction. It provides a comprehensive framework for understanding the multifaceted nature of patient experience, offering practical strategies and tools for improvement. The authors draw upon their expertise to guide administrators and clinicians in developing robust satisfaction monitoring systems and implementing evidence-based interventions to enhance patient care and organizational performance.

This second edition of 'Measuring and Managing Patient Satisfaction' is recognized as a foundational text for healthcare professionals seeking to improve patient outcomes through enhanced satisfaction. It is valued for its practical approach, offering actionable insights into data collection, analysis, and the implementation of targeted improvements. The book is considered an essential resource for administrators, quality improvement specialists, and anyone involved in shaping the patient experience within healthcare settings.