Author Description

Consumer Value is one of the few books which attempts to define and analyse exactly what it is that consumers want. The theme of 'serving' the customer and customer satisfaction is central to every formulation of the marketing concept.The major types of value are identified and related to one another through an innovative framework based around the following eight concepts:* efficiency* excellence* status* esteem* play* aesthetics* ethics* spiritualityWith an international range of contributors and a highly individualistic approach, this book is guaranteed to provoke controversy.