This book investigates the theoretical synthesis of Anthony Giddens' structuration theory and Erving Goffman's interaction order to create a unified framework for understanding organizational communication. Beth Bonniwell Haslett, a scholar in communication studies, utilizes these sociological foundations to argue that communication is the primary constitutive element of social life and organizational structure. By bridging these two perspectives, the author provides a systematic approach for analyzing how tacit knowledge, social routines, and materiality interact within institutional contexts.

Scholars and students of organizational communication frequently identify this text as a rigorous academic resource for understanding the intersection of macro-social structures and micro-interactional processes. Experts highlight the book's utility in providing a coherent, communication-centric lens for analyzing complex institutional dynamics.