This book investigates the efficacy and legal framework of Online Dispute Resolution (ODR) mechanisms designed to protect consumer rights within the European Union. Pablo Cortés, a recognized expert in civil justice and alternative dispute resolution, provides a comprehensive analysis of the regulatory landscape established by the EU. He evaluates how digital platforms and legal mandates interact to resolve cross-border commercial conflicts, arguing that effective ODR is critical for the integrity of the European Digital Single Market.

Legal scholars and practitioners identify this work as a primary reference for understanding the intersection of consumer law and digital technology in Europe. Readers frequently note the academic rigor and the detailed examination of the legislative history behind EU consumer protection policies.