
As an Amazon Associate and affiliate partner, Menrva Books earns from qualifying purchases. Learn more
ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. --
This resource provides a structured framework for understanding and managing interpersonal conflict through effective communication strategies. Authors Dudley D. Cahn and Ruth Anna Abigail draw upon established communication theory and social science research to offer students and practitioners a comprehensive guide to navigating disagreements. The text emphasizes the role of perception, emotional intelligence, and strategic dialogue in transforming destructive conflict into productive outcomes.
What You Will Find
The text is widely regarded as a standard academic resource for undergraduate communication courses focusing on interpersonal dynamics. Its systematic approach provides students with a clear methodology for analyzing and de-escalating conflict in both personal and professional environments.
Page Count:
320
Publication Date:
2013-04-14
Publisher:
Pearson
ISBN-10:
0205897533
ISBN-13:
9780205897537
No comments yet. Be the first to share your thoughts!