This document establishes the formal legal procedures for representations regarding social work services in Scotland under the 1990 statutory framework. The text serves as a regulatory instrument issued by the Scottish Office, outlining the specific administrative requirements for handling complaints or representations made by individuals receiving social work services. It provides the legal basis for local authorities to manage grievances in accordance with the Social Work (Scotland) Act 1968.

Legal professionals and policy researchers utilize this document as a primary source for understanding the historical development of social work accountability in Scotland. It is recognized as a technical regulatory text intended for administrative compliance rather than general readership.