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MB-910 - Microsoft Certified Dynamics 365 Fundamentals (CRM) - Study Guide with Practice Questions and Labs – 1st Edition About the Author Nouman Ahmed Khan AWS/Azure/GCP-Architect, CCDE, CCIEx5 (R& S, SP, Security, DC, Wireless), CISSP, CISA, CISM, CRISC, ISO27K-LA is a Solution Architect working with a global telecommunication provider. He works with enterprises, mega-projects, and service providers to help them select the best-fit technology solutions. He also works as a consultant to understand customer business processes and helps select an appropriate technology strategy to support business goals. He has more than eighteen years of experience working with global clients. MASTER THE MICROSOFT CERTIFIED DYNAMICS 365 FUNDAMENTALS (CRM) EXAM IN 7 DAYS! Key features: This course for IT professionals focuses on developing the critical thinking and decision-making skills necessary to succeed at the Microsoft Certified Dynamics 365 Fundamentals (CRM) level. The book includes: - Content that covers a complete exam blueprint - Practice Questions. - Mind maps - Hands-on practice labs. - Real-world examples - Exam tips. Book Description: This comprehensive guide to Microsoft Certified Dynamics 365 Fundamentals (CRM) is designed for individuals who want to understand how businesses use Microsoft Dynamics 365 to manage customer interactions and relationships. What you will learn: Explore Customer Insights – Journeys Describe Customer Insights - Data Explore Sales Describe Sales capabilities and related apps Explore Customer Service Describe Customer Service capabilities and related apps Explore Field Service Describe capabilities related to Field Service Describe the foundations of customer engagement apps Describe shared activities and integration options in customer engagement apps Who is this book for? This latest Microsoft Certified Dynamics 365 Fundamentals (CRM) Exam