This book investigates the operational and ethical frameworks required to effectively manage volunteers within hospice and palliative care environments. The authors, Derek Doyle, Rosalind Scott, and Steven Howlett, leverage their extensive experience in palliative medicine to provide a structured guide for coordinators. The text argues that volunteers are essential components of care teams and require rigorous, standardized management practices to ensure both patient welfare and volunteer sustainability.

Experts in the field of palliative care recognize this text as a foundational resource for volunteer service managers. Readers frequently note the practical utility of the checklists and the clarity of the administrative guidance provided throughout the volume.