This book investigates the complex challenges and diverse approaches to measuring and managing performance within public service organizations. It draws on a range of perspectives to explore how effectiveness and efficiency can be assessed and improved in the public sector, considering the unique constraints and objectives that differentiate public services from private enterprises.

The book is likely to be regarded as a comprehensive academic text for students and practitioners in public administration and management. Its focus on measurement and management suggests a rigorous, analytical approach to understanding public sector operations. The inclusion of diverse perspectives indicates an effort to provide a balanced overview of the field, likely appealing to those seeking to deepen their knowledge of public service effectiveness.