This book investigates the methodology required for information technology organizations to transition from reactive states to high-performance operational excellence. Authors Bruce Allen and Dale Kutnick leverage their extensive experience as industry analysts to provide a structured framework for evaluating internal processes. They argue that by systematically measuring current performance against industry benchmarks, IT leaders can bridge the gap between existing capabilities and optimal operational standards.

Experts and practitioners view this text as a practical manual for IT managers seeking to standardize their departmental operations. Readers frequently note the clear, analytical approach that makes complex organizational restructuring accessible to those in leadership roles.