This book investigates the socio-economic implications of the global call center industry and its role in restructuring the international division of labor. Andrew J. R. Stevens utilizes a combination of ethnographic research and political economy analysis to examine how digital communication technologies facilitate the offshoring of service work. The text argues that call centers function as critical nodes in a new global hierarchy, where labor is commodified and managed across vast geographical distances. By focusing on the lived experiences of workers and the structural demands of multinational corporations, the author provides a framework for understanding the precarious nature of modern service employment.

Scholars in the field of labor studies identify this work as a significant contribution to the understanding of digital globalization and service sector exploitation. Readers frequently note the academic density of the prose, which makes it a valuable resource for researchers and students of sociology and economics.