This book investigates how digital communication tools and new media platforms fundamentally alter the way organizations and individuals manage information during periods of societal or institutional crisis. Keri K. Stephens, a professor specializing in organizational communication and technology, utilizes a framework grounded in communication theory to analyze how the rapid dissemination of information via social media and mobile devices impacts decision-making. The text synthesizes empirical research and case studies to argue that traditional crisis communication models must be updated to account for the speed and decentralized nature of modern digital networks. By examining the intersection of human behavior and technological affordances, the author provides a comprehensive look at the challenges inherent in contemporary crisis response.

Experts in the field of communication studies identify this work as a significant contribution to the understanding of digital-age organizational behavior. Readers frequently note the academic rigor of the prose and the practical applicability of the frameworks presented for professionals in crisis management.