Author Description

Machine Generated Contents Note: Pt. I Introduction And Overview: From Formal Bureaucracy To Digital Democracy -- 1. Transition From Electronic Government To Digital Governance -- New Media Technology And Public Administration -- Emergence Of Electronic Government -- Transition From Electronic Government To Digital Governance -- Benefits Of Digital Governance -- About The Book -- Key Terms -- Pt. Ii Politics: Transforming Democracy And Bureaucracy -- 2. From Representative To Digital Democracy: Using The Internet To Increase Citizen Participation In Governance -- Democracy, Elitism And Citizen Participation -- Importance Of Citizen Participation -- Development Of The Internet And Political Participation -- Using The Internet To Increase Citizen Participation -- Online Participation And The Obama Administration -- Conclusions And Future Directions -- Key Terms -- 3. Managing Citizen-centric Digital Governance -- Total Quality Management And Customer Relationship Management (crm) -- Defining Customer Relationship Management And Digital Government -- Citizen Relationship Management (czrm) And Digital Governance -- Ranking Countries According To E-government Maturity And Crm -- Current Situation: How Crm Is Used To Implement Digital Governance -- Implications For Citizens And Citizenship -- Conclusions And Pinal Remarks -- Key Terms -- 4. Virtual Learning: Using The Internet For Education, Training And Quality Improvement -- Improving The Quality Of Web-based Education And Training -- Defining And Funding High-quality Virtual Education -- Acceptance Of Virtual Learning Environments -- Rewarding Quality Improvement -- International Quality Awards, Charters, Prizes And Standards -- Malcolm Baldrige National Quality Award (bnqa) -- Summary And Conclusions -- Key Terms -- Pt. Iii Administration: Implementing Online Digital Governance -- 5. Accountability And Equality Of Access: Balancing Political Responsiveness With Administrative Effectiveness -- Applying Customer Service Standards To Government -- Reinvention, Reform And Results -- Icts And The Empowerment Of Women And Minorities -- Lessons From The Private Sector: Do They Apply To The Public Sector? -- Conclusion: Balancing Administrative Effectiveness With Political Accountability -- Key Terms -- 6. Advancing Digital Governance And Performance Management -- Legislation And Regulations To Improve Performance And Security -- Politics And Performance Management -- Assessing The Impact Of Technology -- Conclusions: Has D-gov Improved Public Sector Results? -- Key Terms -- 7. Applying Digital Technologies To Improve Public Services -- Applying E-commerce And Digital Technology To Improve Government-to-government (g2g) Services -- Improving Government-to-employee (g2e) Services -- Enhancing Govemment-to-business (g2b) Relationships -- Government-to-citizen (g2c) Services -- Constraints On Applying E-commerce And Digital Technology To Government -- Information Technology Policies And The Obama Administration -- Conclusion: D-government As A Means To Enhance Government Services -- Key Terms -- Pt. Iv Globalization And Interactive Citizenship -- 8. Global Inventory Of Digital Governance Practices -- Global Differences By Region -- Regional Differences In Participation -- E-government Readiness Rankings -- Conclusions And Future Directions -- Key Terms -- 9. Globalization, Information Technology And Public Administration -- Differing Visions Of Globalization, Technology And Trade -- Impact Of Globalization On The U.s. Economy -- What Is The Role Of Public Administration? -- Models Of Corporate Globalization: Mcdonalds, Starbucks Or Wal-mart? -- Conclusions: Current Situation And The Future: How Far Have We Reached And Where Are We Going? -- Key Terms -- 10. Toward Digital Governance And Participatory Citizenship: Integrating Technology And Public Administration -- Chapter Summaries: Closing The Trust Deficit -- Recurring Themes -- Paradoxes In Politics And Participation -- Citizen Perceptions, Attitudes And Internet Use -- Future Implementation, Issues And Challenges -- Key Terms. Michael E. Milakovich. Includes Bibliographical References And Index.