This report details the findings of a study assessing beneficiary satisfaction with the 1996 Medicare Handbook. The Office of Evaluation and Inspections (OEI), part of the Office of the Inspector General, conducted this evaluation to inform the public and Congress about the effectiveness of Medicare's communication materials. The study likely involved surveys or interviews with Medicare beneficiaries to gauge their understanding and usability of the handbook, focusing on potential areas of fraud, waste, abuse, or mismanagement in its dissemination or content.

This report is a publication from the Office of Evaluation and Inspections (OEI), which focuses on management and program evaluations concerning issues of concern to HHS, Congress, and the public. The OEI's work aims to inform stakeholders through reports, studies, and research. As a government evaluation document, its reception would typically be assessed by its utility to policymakers and its contribution to understanding program effectiveness and identifying areas for improvement within the Medicare system.