This text investigates how information and communication technologies (ICTs) function within organizational settings to shape human interaction and operational efficiency. The authors, a collaborative team of scholars including Alf Steinar Saetre and Keri K. Stephens, utilize a communication-centered framework to analyze the integration of digital tools in professional environments. By examining the intersection of technology and social practice, the book argues that the effectiveness of ICTs depends heavily on the communicative strategies employed by the individuals using them.

Experts identify this work as a useful resource for students and practitioners interested in the intersection of organizational communication and information systems. Readers frequently note the academic density of the prose and the practical utility of the provided case studies for understanding real-world technology implementation.