Author Description

This Timely Book Examines Cross-cultural Managerial Communication Competence And Its Application Within The Service Industry. Focusing Particularly On The Hospitality And Tourism Industry, John Saee Examines The Cross-cultural Implications Of Competence Across All Managerial Functions: Planning, Workplace Communication, Recruitment/promotion, Induction, Training, Supervision, Industrial Relations, Management Of Change, Customer Service, Financial Management And Marketing. This Is The First Detailed Study - At A National Level - Of Current Psychological And Sociological Theories Of Intercultural Communication, Linked To An Investigation Of The Management Of Cultural Diversity In The Workplace Within A Multicultural Society, A Study Which Has Global Implications. This Cutting-edge Research Advances New Modalities Of Best Practice On Managerial Competence Which Can Be Equally Applied To All Other Industries Around The World Confronted With Cultural Diversity In The Workplace.--jacket. 1. Intercultural Communication Competence And Managerial Functions Within The Australian Hospitality And Tourism Service Industries -- 2. Communication, Culture And Managerial Functions -- 3. Theoretical Perspectives On Intercultural Communication -- 4. Profile Of The Australian Hospitality And Tourism Service Industries: Challenges Of Cultural Diversity -- 5. Research Methodology -- 6. Results And Analysis -- 7. Conclusion. John Saee. Includes Bibliographical References (p. [222]-258) And Index.