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This text makes an experiential approach to listening instruction, providing extensive supplemental applications and cases within the context of a sound theoretical framework. Brownell encourages students to view listening as a process involving six interrelated components. Each component is developed along the parallel dimensions of theory and skill building. Within the unifying theoretical framework of the HURIER model, students not only develop an understanding of the listening process, they also acquire specific, observable listening skills. This behavioral approach enables students to increase their listening effectiveness while developing an understanding of listening-related research and theory. The impact of culture, technology, and globalization is also explored. Ethical questions are raised through sidebars, and students are challenged to consider the responsibilities associated with listening behavior. Extensive self-assessment instruments, individual and group activities, and case studies further distinguish this engaging text. Students readily recognize the important role listening plays in their daily lives, and acquire strategies to improve their listening behavior.