A high-pressure London advertising agency descends into chaos as internal rivalries and professional incompetence collide in a series of frantic email exchanges. The narrative follows the staff of Miller Shanks, an agency struggling to maintain its reputation while navigating the absurdities of corporate life. Each character pursues their own agenda, whether it be career advancement, office romance, or simple survival, often at the expense of their colleagues. The story unfolds entirely through the medium of internal emails, creating a claustrophobic and fast-paced look at the modern workplace.

This work is widely recognized for its innovative use of the email format to capture the frantic and often ridiculous nature of corporate life. Readers frequently note how the structure effectively mirrors the relentless pace of an advertising agency, making the humor feel sharp and immediate. The characters are often described as recognizable archetypes that highlight the absurdity of office politics and professional vanity. The book remains a notable example of contemporary satire that successfully translates the digital communication experience into a cohesive narrative arc.