
Boxwell, who co-developed and now teaches the benchmarking course for the American Society of Quality Control, explains what benchmarking is and what it's good for, and how to plan and execute a study and develop an action plan based on the results. Cites both successful and disastrous examples in companies such as AT&T, Xerox, and IBM. Few bibliographic references. Annotation copyright Book News, Inc. Portland, Or.
This text investigates the methodology and strategic application of benchmarking as a tool for achieving competitive advantage in corporate environments. Robert J. Boxwell, Jr., an instructor for the American Society of Quality Control, utilizes his professional expertise to outline the systematic process of planning, executing, and implementing benchmarking studies. The book provides a structured framework for organizations to evaluate their performance against industry leaders and translate findings into actionable business improvements.
What You Will Find
Scope Limits
Experts recognize this work as a practical manual for professionals seeking to implement quality control standards within their organizations. Readers frequently note the clarity of the instructional steps, making it a functional resource for those tasked with operational improvement projects.
Page Count:
224
Publication Date:
1994-03-01
Publisher:
McGraw-Hill
ISBN-10:
0070068992
ISBN-13:
9780070068995
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