Author Description

Now in a Canadian edition, Working with People is a multidimensional guide to interpersonal communication in the human services. Seamlessly integrating Canadian research and examples, the text offers practical instruction on the basics of relationship-building, interviewing, assessment, and in-the-field communication, with case studies from experienced practitioners throughout. Students will learn about the worker-client relationship, the steps involved in developing discipline-specific communication skills, and the importance of cross-cultural knowledge and self-awareness on the part of the case worker. Comprehensive and accessible, this new Canadian edition explains the strengths and shortcomings of various theoretical approaches and points out the need for continuing self-assessment and self-care in a profession that can often be physically and emotionally stressful.