This book investigates how the post-contract management of information technology outsourcing relationships serves as the primary determinant for the success or failure of such ventures. Leslie P. Willcocks and Thomas Kern, both established scholars in the field of information systems and outsourcing, utilize a rigorous research framework to analyze the complexities of vendor-client dynamics. By synthesizing data from five longitudinal case studies, the authors provide a structured approach for practitioners to navigate the operational and interpersonal challenges inherent in long-term IT service agreements.

Experts in the field of IT management frequently cite this work as a foundational text for understanding the nuances of outsourcing governance. Readers often note the academic rigor of the case studies, which provide practical utility for managers tasked with overseeing high-stakes technology contracts.