This book investigates the complex relationship between information technology investments and the resulting financial performance of an organization. Jack P. C. Kleijnen, a noted expert in simulation and statistical analysis, utilizes quantitative methods to evaluate how computer systems impact corporate profitability. The text provides a rigorous framework for managers and analysts to measure the tangible and intangible returns on information technology expenditures within a business environment.

Experts recognize this work as a technical resource for those interested in the historical development of IT management metrics. Readers frequently note the academic density of the prose, which is tailored toward researchers and professionals in the field of information systems.