This book investigates the unique linguistic and structural requirements necessary for effective communication within the medium of electronic mail. The authors, Brent Heslop and David Angell, leverage their expertise in computer communication to establish a framework for professional and personal digital correspondence. They argue that because e-mail occupies a space between formal writing and spontaneous conversation, users must adopt specific stylistic conventions to ensure clarity, brevity, and appropriate tone in a global, instantaneous environment.

Experts and readers recognize this work as a foundational text for understanding the early conventions of digital communication. The prose is noted for its practical approach to the technical and social nuances of e-mail usage.