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Confusing, inadequate instructions for setting up and using consumer products are not only unhelpful, but potentially dangerous. They may contain wrong information, poor warnings, and no pictures or illustrations. Standards are either non-existent or little known, even though the U.S. government has developed and tested standards for the past thirty years.
This book investigates the critical need for standardized, clear, and safe instructional design in consumer products to prevent user error and physical harm. The authors, experts in human factors engineering and ergonomics, analyze the systemic failures in current instructional materials. They present a comprehensive framework for creating documentation that aligns with government-tested standards, emphasizing the integration of visual aids, precise language, and effective warning systems to ensure user safety.
What You Will Find
Experts in technical communication and human factors engineering cite this work as a foundational reference for developers and technical writers. Readers frequently note the practical utility of the guidelines in bridging the gap between complex engineering and end-user comprehension.
Page Count:
160
Publication Date:
2004-01-01
Publisher:
CRC Press
ISBN-10:
020329985X
ISBN-13:
9780203299852
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