This book investigates the strategic necessity of outsourcing in a competitive labor market and provides a framework for executing successful service agreements. Janet Butler addresses the growing difficulty of retaining competent personnel, particularly in the IT sector, by positioning outsourcing as a critical operational requirement rather than a discretionary choice. The text outlines how organizations can navigate the complexities of web hosting, application service providers, and legacy system integration to maintain efficiency.

Experts recognize this work as a practical manual for managers facing talent shortages in technical fields. Readers frequently note the direct, application-focused nature of the advice provided for modern business operations.